The saga continues...
Starhub came and install the line in end July. Plugged in... didn't work. Installer said he'll check with backend, and asked me to wait 1 hr to check on the line. After 1 hr, i promptly called Starhub hotline. After navigating the MANY layers of phone menu, got to talk to the operator, who, as usual, said she'll ask the technical team to call me back. They did call back after a couple of hours, and asked me to check on the status of a few indicator lights, and said they'll call back again to update. They called again at night, asked me to check on the indicator lights again, and said they'll do more checks and call me back....
Waited for a few days, no call from Starhub. So I called back again. After calling a few days, they finally scheduled yet another installer to come down and check on the equipment.
Installer came on Mon to change the modem. Still didn't work. So now, they've assigned the blame back to OpenNet. Wonder how long this will last. Let's see if they'll give me a written report this time, so that we can also do some checks on where the gaps are.
More updates soon, hopefully.
Saturday, August 13, 2011
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